Customer Communications Specialist; Onsite​/Offsite

We’re seeking a clear, customer-focused communicator to help customers get timely, accurate information across phone, email, chat, or other approved channels. You’ll respond to inquiries, share updates, document interactions, and coordinate with internal teams to support a positive customer experience.

• Respond to customer questions through assigned communication channels.
• Draft clear, accurate, and professional messages.
• Share service updates, instructions, and relevant information.
• Document conversations and update customer records.
• Coordinate with internal teams to resolve inquiries.
• Escalate sensitive or complex issues when appropriate.
• Follow company communication standards and privacy procedures.

• Excellent written and verbal communication skills.
• Strong customer-service, organization, and attention-to-detail skills.
• Ability to adapt tone and explain information clearly.
• Comfortable using email, chat, and customer-management tools.
• Relevant communications or customer support experience is an advantage.
• For remote work: reliable internet access and a suitable workspace.

This position may be onsite or remote, depending on business needs and assigned duties. Work location, schedule, equipment, and remote-work eligibility will be confirmed during the hiring process

PAY: $20.31-$32.20 Hourly