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CPT-Customer Service Ticket Support & Order Documentation Virtual Assistant; Fully Remote

Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 73301, USA
Listing for: 20four7VA
Part Time, Remote/Work from Home position Listed on 2026-11-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Admin Assistant, Office Administrator/ Coordinator
  • Administrative/Clerical
    Admin Assistant, Office Administrator/ Coordinator
Salary/Wage Range or Industry Benchmark: 28000 - 50000 USD Yearly USD 28000.00 50000.00 YEAR

Job Description & How to Apply Below

Position: CPT-11760 Customer Service Ticket Support & Order Documentation Virtual Assistant (Fully Remote)
  • Handle routine customer service tickets for tracking inquiries and document retrieval.
  • Retrieve and send order documents such as MTRs, COCs, and invoices via Zendesk.
  • Document and close tickets, escalate complex issues to the customer service team.

Requirements:

  • Customer service or ticket-based support experience with excellent written English.
  • Proficiency in Zendesk and ability to learn client systems quickly.
  • Attention to detail and comfort working with high volume of written requests.

What We Offer:

  • Competitive rates and weekly payments for independent contractors.
  • Free training and upskilling opportunities to enhance your skills.
  • A supportive community and constant guidance from the team.
20four7VA

20four7VA is a global platform that matches businesses with independent contractors for remote administrative and customer service roles. The company provides free training, upskilling, and a vibrant support community for its contractors.

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