Inbound Customer Service & Rental Booking Virtual Assistant

Independent Contractor – CPT-11699 Inbound Customer Service & Rental Booking Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration.

The VA will receive calls forwarded from the company's business telephone line and assist both new prospects requesting rental information and existing customers placing orders.

All customer communications, records, tasks, lead tracking, customer requests, and follow-ups will be managed and maintained through Hub Spot.

The ideal candidate will bring excellent spoken English, a friendly and professional phone presence, strong organization, and prior customer-service experience.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

Inbound Customer Service

• Answer forwarded incoming business calls during scheduled coverage hours
• Identify whether the caller is a prospective or existing customer
• Respond professionally to routine rental questions
• Gather caller details, requested services, and relevant order information
• Direct unusual requests or unresolved questions to management
• Answer inbound calls live whenever possible
• Respond to missed calls, voicemails, and new inquiries within one hour during working hours
• Escalate pricing exceptions, customer complaints, and requests that fall outside established procedures

Rental Inquiries & Order Support

• Provide approved storage container rental pricing
• Communicate available delivery and pickup information based on company-provided schedules
• Assist with new rental inquiries and existing customer orders
• Record service requests and confirm necessary details
• Relay booking and customer information to the appropriate internal contact
• Provide approved pricing and collect all required information for rental and service requests
• Own follow-up on leads, outstanding quotes, and customer requests through resolution or a confirmed handoff
• Coordinate delivery and pickup scheduling once approved

Administrative & Scheduling Support

• Maintain organized customer and call records
• Track incoming inquiries, outstanding requests, and follow-ups
• Update scheduling or order information using approved systems
• Assist with basic administrative work during quieter periods
• Maintain accurate notes for unresolved customer matters
• Follow established call-handling and escalation procedures
• Maintain customer records, deal stages, tickets, tasks, and next steps within Hub Spot
• Ensure every inquiry, lead, quote, and customer request has a clear status, owner, and next step documented in Hub Spot
• Keep all customer communications, follow-ups, and activities current and accurately logged in Hub Spot
• Work through outstanding follow-ups and open Hub Spot tasks during quieter periods
• Monitor and update customer records to ensure accurate tracking and continuity of service

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in…