Wfh Csr Ii Nj

We are seeking a Customer Support Representative II for a remote contract opportunity supporting healthcare enrollment services for New Jersey residents. This work-from-home call center role is ideal for a customer-focused professional who enjoys helping people, solving problems, and providing accurate information during important healthcare enrollment periods. Candidates must reside and work in New Jersey and must have the required home office equipment to participate in training and perform daily job duties successfully.

• Assist customers through inbound and outbound phone, email, or other contact center communications.
• Provide clear information and guidance related to healthcare enrollment services.
• Process customer applications, supporting documents, and account updates accurately.
• Enter, review, and maintain customer information in internal systems.
• Resolve customer inquiries, application questions, and account issues in a professional manner.
• Meet quality, attendance, productivity, and customer service standards in a remote call center environment.

• Pay Rate: $17.00 per hour for English-only candidates.
• Pay Rate: $18.00 per hour for bilingual English and Spanish candidates.
• Job Type: Contract/Temporary.
• Work Arrangement: 100% remote work from home.
• Location Requirement:
  Must reside and work in New Jersey.
• Paid training provided.
• Training is fully remote and requires attendance with camera on throughout training and nesting.

• Support New Jersey residents with healthcare enrollment questions and service needs.
• Handle inbound and outbound customer communications in a remote contact center environment.
• Process applications, documentation, data entry, and account updates.
• Resolve customer inquiries while maintaining accuracy, professionalism, and service quality.
• 1 to 2 years of customer service, call center, administrative support, or related experience preferred for this level.
• Must reside and work in New Jersey.
• Must provide your own computer, second monitor, web camera, and headset.
• Strong communication skills with the ability to explain information clearly and professionally.
• Accurate data entry skills and attention to detail.
• Ability to follow procedures, meet performance standards, and protect confidential customer information.
• Comfortable working remotely and participating in virtual training with camera on.
• Dependable attendance, strong organization, and a customer-first mindset.

• Bilingual English and Spanish communication skills.
• Previous healthcare, benefits enrollment, insurance, public service, or high-volume call center experience.
• Experience processing applications, reviewing documents, or updating customer records in database systems.

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.