Remote Call Center Leader - Customer Service Excellence
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Verizon is seeking a remote Customer Care Team Lead to manage a call center team delivering outstanding service on devices, billing, and related issues. This role emphasizes leadership, coaching, and efficient issue resolution from home with occasional trainings.
You will supervise staffing, monitor call volumes, and ensure adherence to policies while fostering a high-quality customer experience. Minimum 4 years’ relevant experience and a Bachelor’s degree are expected.
This role, Remote Call Center Leader - Customer Service Excellence at Verizon, could be your next opportunity.
This is a Full Time role.
The position is based in Newark, NJ, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 73..
We aim to respond to suitable candidates as soon as possible.
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