Customer Support Agent - No Remote

What Jobs Direct is looking for a dedicated and personable Customer Support Agent to join our team based in Durban, Kwa Zulu-Natal, ZA
. This is an office-based position, offering a collaborative and dynamic work environment where you can directly interact with colleagues and customers. You will play a vital role in providing exceptional assistance to our clients, resolving their queries, and ensuring their satisfaction. If you are a motivated individual with a passion for service and thrive in a team setting, this is an ideal opportunity to grow your career in the heart of Durban
.

• Handle inbound customer inquiries via phone, email, and in-person interactions.
• Provide accurate and helpful information regarding products, services, and account inquiries.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate supervisors or departments.
• Process customer requests, such as order modifications or service changes.
• Contribute to team efforts by assisting colleagues and sharing knowledge.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction by going the extra mile to resolve concerns.
• Participate in regular team meetings and training sessions held at our Durban office.

• Previous experience in a customer service or client-facing role is preferred.
• Strong communication skills, both written and verbal, with a clear and professional tone.
• Excellent active listening and problem-solving capabilities.
• Proficiency in using computers and common office software.
• Ability to remain calm and composed under pressure.
• A positive attitude and a strong work ethic.
• Must be able to commute daily to our office in Durban, Kwa Zulu-Natal, ZA
  .
• High school diploma or equivalent qualification.
• Must be available to work standard business hours at our Durban location.

What Jobs Direct offers a competitive salary and a comprehensive benefits package for its employees. This includes access to health insurance, paid annual leave, and opportunities for professional development. You will work in a supportive and engaging office environment located in Durban
, with regular team-building activities. We provide continuous training to enhance your skills and career prospects. Join our established team and contribute to delivering outstanding service to our valued customers.