Customer Service Assistant

Equity House designs solutions that empower one billion young people to have real ownership in how they work, earn, and learn. The organization aligns all initiatives toward redefining the future of work and education for the next generation. Team members contribute directly to building tools and services that enable youth to participate more fairly in economic and learning opportunities. Equity House fosters a mission-driven, collaborative environment focused on long-term impact and practical innovation.

The Customer Service Assistant is a full-time, hybrid role based in England, United Kingdom, with some flexibility to work from home. This role involves responding to customer inquiries via email, phone, and digital channels, providing clear information about Equity House's services, and resolving issues in a timely and professional manner. Day-to-day responsibilities include handling support requests, logging and tracking cases, updating customer records, and escalating complex issues to the appropriate team members when needed.

The Customer Service Assistant will also gather feedback to improve customer satisfaction, contribute to FAQs and support documentation, and collaborate with internal teams to enhance the overall customer experience.

• Candidates should possess strong Customer Service, Customer Support, and Customer Satisfaction skills focused on delivering positive experiences.
• Candidates should possess excellent Communication and Interpersonal Skills to engage effectively with diverse customers and internal stakeholders.
• Attention to detail, accurate data entry, and the ability to follow established processes and procedures.
• Comfort with basic office software and customer support tools or CRMs.
• Ability to manage multiple queries at once, prioritize tasks, and work both independently and as part of a team.
• Prior customer-facing experience in service, support, or administration is beneficial.