Claims Handler​/Customer Service

Location: Cosham

Claims Handler/Customer Service

Salary: £27,980.00 starting salary (up to £32,000 within 12-24 months)

Location:

Portsmouth (office-based during probation, then hybrid thereafter)

Start date:

7th Dec 2026

Hours:

Full-time, shift patterns provided around 5 weeks in advance...
 
Monday-Friday, with start times between 8.00am and 9.45am
Finish times between 4.30pm and 6.15pm
Approximately 1 in 5 Saturdays, with a day off in lieu
Occasional bank holiday working  The Benefits
 
Incremental salary increases up to just over £32,000 within 12-24 months
Hybrid working available after probation
Free on-site parking
Free Health Cash Plan, including dental and prescriptions
Free annual travel insurance, subject to criteria
Discounts on insurance products
On-site gym and social facilities
Full training and ongoing development
Excellent career progression opportunities
Plus, many more benefits  About the Role
Dynamite Recruitment is looking for Claims Handler/Customer Service to join an established organisation with excellent training and career development opportunities. You'll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.

Your day-to-day role will include:
 
Handling customer queries by phone and email
Assessing and investigating claims
Checking policy cover
Gathering information and supporting documentation
Providing clear and helpful information to customers
Negotiating and settling claims where appropriate
Managing a high volume of work while maintaining accuracy
Providing a professional and empathetic service  What We're Looking For
You'll ideally have:
 
You must be available to interview on the 19th or 26th of November  
Previous customer service experience
Experience in a call centre, claims or insurance environment is useful but not essential
Good telephone and written communication skills
Strong attention to detail
Good computer skills
The ability to stay organised and calm under pressure
Good numerical ability
A friendly and empathetic approach
The ability to manage multiple tasks and work to deadlines  Training
You will complete a 7-8-week full-time training programme, Monday to Friday, 9.00am-5.30pm.

Full training and support will be provided, so you don't need previous claims experience to be considered. You must be available to attend the full 7-8 week training programme.

Interested?
If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you.

#Commercial
2026