Remote Web Order Management Coordinator

Remote Canada Web Strategic Coordinator managing order flow, customer support, and Primeline orders for web strategic customers across the promotional products industry.
At S&S Activewear, this full-time coordinator builds customer loyalty through professional communication and order management. The position supports dedicated accounts, coordinates apparel and hard goods decoration orders, and works with internal departments to meet customer expectations. Strong technical skills, Microsoft Office proficiency, and attention to detail are central to the work.

Key Responsibilities:

Monitor order flow through searches and dashboards
Answer customer inquiries, calls, and decoration queue requests
Coordinate special orders with multiple delivery addresses
Resolve order issues and offer customer solutions
Report and escalate system-related issues and functionality concerns
Requirements:
Post-secondary education or equivalent industry-related experience
Minimum two years of order management experience
Strong English written and verbal communication skills
Proficiency in Microsoft Office and multiple software platforms
Ability to manage deadlines, volume, and minimal supervision
Apply customer service, order management, and technical coordination skills supporting S&S Activewear’s dedicated web strategic accounts remotely.