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Remote SaaS Customer Success & Support Specialist

Remote / Online - Candidates ideally in
Albany, Dougherty County, Georgia, 31721, USA
Listing for: Infomedia
Full Time, Remote/Work from Home position Listed on 2026-11-11
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Success Management, Technical Support
Salary/Wage Range or Industry Benchmark: 53000 - 58000 USD Yearly USD 53000.00 58000.00 YEAR

Job Description & How to Apply Below

Infomedia in Atlanta, GA (remote) is seeking a Customer Support Specialist to help customers succeed with our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success.

You’ll support customers using Simple Part, MicrocatEPC, Superservice Triage, Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit.

This is a genuine role to take on the Remote SaaS Customer Success & Support Specialist role at Infomedia.

This is a genuine opening to take on the Remote SaaS Customer Success & Support Specialist role at Infomedia.

As a Remote SaaS Customer Success & Support Specialist, you will play an important part at Infomedia in Atlanta, GA, United States.

We invite applications for the Remote SaaS Customer Success & Support Specialist position located in Atlanta, GA, United States.

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