Remote Customer Service Representative

We seek passionate and caring professionals to join our team as Customer Service Representatives. This role primarily consists of taking inbound calls with occasional outbound calls. The main function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and managing complaint intake. To thrive in this role, you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.

Location: Remote / Work From Home (Texas Only)

Pay: $16.00 / hour

Taking inbound calls from members, medical facilities, transportation providers, and health plan representatives.

Accurately entering ride details to ensure successful trip completion.

Confirming member eligibility for services.

Answering member inquiries regarding transportation services.

Identifying and assessing additional member needs.

Intake and logging of member concerns or complaints.

Collaborating with internal departments to address real-time operational issues promptly.

Other duties as assigned.

Education: High school diploma or equivalent.

Experience: Minimum of one (1) year of inbound call center experience in a high-volume environment.

Background Check: Ability to pass a criminal background check and federal sanctions screening.

Citizenship: Must be a US Citizen.

Work Availability: Ability to work flexible shifts within operating hours.

Experience with Medicaid, Medicare, and Non-Emergency Medical Transportation (NEMT) guidelines.

Knowledge of health insurance programs and benefit structures.

Bilingual capability (fluency in a language in addition to English).

Typing Speed: Minimum of 25–35 WPM.

Communication: Outstanding verbal and written communication skills.

Problem-Solving & Professionalism: Excellent conflict resolution skills with the ability to maintain composure in high-stress environments.

Empathy: Ability to empathize with members, guardians, and diverse populations.

Adaptability: Agile and open to process, technology, or business strategy changes.

Work Ethic: Strong self-starter who works well both independently and in a team setting.

A quiet, well-lit, dedicated home office space free from noise, interruptions, or distractions.

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!

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Comprehensive Plans: robust medical, dental, and vision plans, preventive care, and employer HSA contributions to help keep your healthcare costs low.

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20 days + national holidays.

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Company-paid life and disability insurance to protect you and your loved ones

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We offer free confidential counseling, legal support, premium wellness apps, and flexible spending accounts to simplify your day-to-day life.

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offering extras like pet insurance discounts, free medical second-opinion services, and tailored voluntary coverage options.

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Facilities is built for you to thrive, not just work. We have gaming consoles and recreational hubs to help you unwind and connect with teammates, quiet rooms and nap zones if you need to recharge, and fully stocked pantries with free snacks to fuel your day. These aren't just office perks; they are part of our people-first culture

Greatness starts here

With state-of-the-art work spaces, outstanding benefits and some of the best teammates in the world — we put our frontline first, period. No matter where you are in the world, we’re committed to investing in your career and future.