Customer Service Warranty Department

Job | Corporate Office | 33975 | Customer Service Warranty Department# Customer Service Warranty Department Back To Jobs Apply Online### Location
** Corporate Office
** 2301 S 300 W  Salt Lake City, UT 84115### Hours
** Full-Time**### Starting Wage $17.75per hour### Description
** Customer Service Warranty Department
** RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. In this fast-paced role, you’ll assist customers with warranty claims, process service requests, and ensure accurate record-keeping. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency.

Once fully trained - this is a remote position based in Salt Lake City, UT
** Ready to Join the Team?
** RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:
* Paid Time Off, start accruing from day one
* Medical, dental and vision insurance
* 7 paid holidays – plus, we’re closed every Sunday
* Generous employee discounts on merchandise
* Company medical clinic
* Paid parental leave to support your growing family
* Associate referral program
* Life insurance
* 401(k) with company match to build your financial future
* Wellness incentives
* Annual profit-sharing incentive
* Career growth opportunities
* Tuition Reimbursement for continued learning
* A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture
* And more!
** Key Responsibilities
*** Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties
* Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner
* Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution
* Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims
* Maintain accurate records of customer interactions and warranty claims in company systems
* Stay up to date on company policies, warranty processes, and product information to provide accurate assistance
* All other duties as assigned
** Skills and Qualifications
*** Strong customer service, problem-solving, and interpersonal skills
* Excellent verbal communication and active listening abilities
* Ability to handle high-pressure situations with professionalism
* Proficiency in basic computer use and accurate typing
* Self-motivated with the ability to work independently and efficiently
* Strong attention to detail and ability to multitask in a fast-paced environment
* Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus
* To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.
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