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Customer Service/HelpDesk
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Language/Bilingual
Job Description & How to Apply Below
Location: Kota Bandung
Arrange and manage customers’ travel itineraries using Microsoft Excel and Google Sheets.
Monitor and coordinate customers’ travel activities through WeChat groups.
Assist customers in communicating with Chinese tour guides and drivers through WeChat groups.
Handle bookings for tourist attractions, high-speed train tickets, and restaurant reservations using Chinese applications in Mandarin.
Requirements:
Strong problem-solving skills.
Adaptable and able to adjust to changing situations.
Able to work well under pressure.
Mandarin proficiency of at least HSK 4, with a score of 200 or above.
Familiar with Chinese applications and must have a personal WeChat account.
Candidates with a higher education background in China will be given preference.
Working
Schedule:
Working Days: Monday to Sunday, following customers’ ongoing tour schedules.
Work Arrangement: Fully remote (Work from Home / WFH).
“This position is based at a sister company of Greebel.”
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Which of the following languages are you fluent in?
- Which of the following Microsoft Office products are you experienced with?
- How would you rate your Mandarin language skills?
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