Barber Profesional Untuk Hotel & Resort

Our client, an innovative travel tech company, is looking for a dedicated and organized Remote Guest Services Coordinator to join their fully remote team. This role is essential for providing exceptional support to travelers, ensuring seamless experiences from booking to post-trip. You will be the primary point of contact for guests, addressing inquiries, resolving issues, and coordinating various travel arrangements. The ideal candidate is highly communicative, resourceful, and possesses a passion for travel and customer service.

If you thrive in a virtual environment and excel at managing multiple tasks efficiently, this is an excellent opportunity to contribute to a growing company.

• Respond to guest inquiries and requests via email, chat, and phone in a timely and professional manner.
• Assist guests with booking modifications, cancellations, and travel arrangements.
• Provide information and support regarding destinations, accommodations, and activities.
• Resolve guest issues and complaints, escalating complex problems when necessary.
• Coordinate with travel partners and service providers to ensure smooth guest experiences.
• Maintain accurate guest records and document all interactions in the CRM system.
• Proactively identify potential travel disruptions and implement solutions.
• Gather guest feedback and contribute to service improvement initiatives.
• Stay updated on travel regulations, destination information, and company offerings.
• Collaborate with internal teams to enhance the overall guest journey.

• Previous experience in customer service, hospitality, or travel industry roles.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong organizational and time management skills, with the ability to multitask effectively.
• Proficiency with online booking platforms, CRM software, and communication tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A positive attitude, strong problem-solving skills, and a customer-centric approach.
• High school diploma or equivalent; further education or certifications in hospitality or travel are a plus.
• A reliable internet connection and a dedicated, quiet workspace.
• Passion for travel and creating positive guest experiences.
• Adaptability and willingness to learn new systems and processes.

• Fully remote position with a flexible work schedule.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training.
• Travel perks and discounts.
• A collaborative and supportive remote team environment.