Customer Success Specialist

We are seeking an empathetic and detail-oriented Customer Success Specialist to support our clients after their software solutions have been deployed. You will act as the key liaison between our clients and the technical support team, ensuring that users have an exceptional experience, onboarding new users smoothly, and escalating technical issues swiftly.

• Serve as the primary post-launch contact for clients using Unicode Creative systems
• Guide new client teams through onboarding and software feature walkthroughs
• Respond promptly and professionally to client inquiries via Whats App, email, and ticketing systems
• Coordinate with engineering teams to resolve technical bugs and service requests
• Gather user feedback to help our product team continuously improve software offerings

• Friendly, professional, and patient communication style in Bahasa Indonesia (English is a plus)
• Strong empathy and problem-solving skills with high attention to detail
• Comfortable learning and explaining digital software tools, dashboards, and mobile apps
• Prior experience in customer service, hospitality, or client relations is advantageous
• Fresh graduates with a strong customer-first mindset are welcome to apply

• Competitive base salary and annual performance incentives
• 100% remote working flexibility with complete work-from-home support
• Comprehensive health coverage and paid time off
• Collaborative, respectful, and transparent team environment
• Continuous learning allowance and professional development opportunities