Customer Care Specialist - Health Wellness Career Path

Location Remote

Company Vitality Group International, Inc.

This Customer Care Specialist role is an entry-level position within the health and wellness industry, specifically supporting the Vitality program - a well-known corporate wellness platform. It's a solid starting point for those building a career in customer success, healthcare administration, or health tech.

Compensation: At $16.50/hour (~$34,320/year), this is on par with entry-level call center and customer service roles nationally, though it falls below the median for customer success roles in tech or healthcare ($45K-$55K). It's best viewed as a stepping stone rather than a long-term compensation target.

• First-call resolution and escalation management - highly transferable to tier-2 support or customer success management
• Process improvement identification and reporting - valuable for moving into operations or QA roles
• Health/wellness domain knowledge - a growing field with strong hiring demand

Green flags: The benefits package is notably strong for an hourly role - 100% paid family leave, company-paid disability insurance, and a 401(k) match are above average for this pay band.

Career path signals: Experience here can position you for roles in health tech customer success, benefits administration, or wellness program management. The minimum requirement of a high school diploma with preference for a bachelor's suggests room to grow within the organization.

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

Responsibilities

• Support inbound telephonic phone calls from members
• Provide over-the-phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze, and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication include, but are not limited to:
  • Understanding your audience and its needs
  • Anticipating and preparing for the next questions your audience will ask
  • Properly positioning the information you are sharing
  • Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise, including loading tickets to ensure system-related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Pay: $16.50/hour

Requirements

• Ability to manage multiple priorities
• Customer focused and responsive
• High School Diploma

Preferred

• 1-2 years of customer service experience
• Health or wellness background
• 401(k) with company match
• Company paid Life Insurance (Basic, Voluntary & AD&D)
• Company paid Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• 100% Paid Family Leave (Maternity/Paternity)

Is this Customer Care Specialist role fully remote? The job posting does not explicitly state remote or in-office status, but the role involves inbound phone support which typically requires a stable US-based work environment. Candidates should confirm remote eligibility directly with the employer. What is the pay for this Customer Care Specialist position? The role pays $16.50 per hour. What experience is required to apply?

A High School Diploma is required. Preferred qualifications include 1-2 years of customer service experience, a bachelor's degree, and a health or wellness background. What benefits are included with this position? Benefits including Medical, Dental & Vision plans, 401(k) with company match, company-paid life and disability insurance, paid time off, 100% paid family leave, and wellness resources. What does a typical day look like for this role?

You'll primarily handle inbound phone calls from members, work toward first-call resolution, elevate issues to relevant departments, and help educate customers on the Vitality wellness program and website navigation.

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