Automotive Glass Service Advisor

Automotive Glass Service Advisor# Where Purpose and Opportunity Align## Automotive Glass Service Advisor Apply:
Glass - Michigan:
Grand Rapids, MI:
Full time:
Posted Yesterday:
R0227734
** Service Center
** Glass - Michigan
** ESSENTIAL DUTIES:
*** Actively assist insurance companies and their clients in efficiently filing glass claims, ensuring a smooth and prompt claims process.
* Accurately provide cash quotes for glass repairs and replacements, tailoring solutions to customer needs and budget constraints.
* Effectively order and manage auto glass inventory for scheduled work orders, ensuring timely and accurate parts procurement to meet client demands.
* Diligently enter customer and order information into the point-of-sale system, ensuring high accuracy and attention to detail for record-keeping and billing purposes.
* Provide overflow backup support for other market call groups, demonstrating versatility and adaptability in handling a diverse range of customer queries and issues.
* Consistently follow our standard operating procedures to maintain service quality and operational efficiency.
* Develop and maintain a thorough understanding of all Caliber business lines, including service options and sales opportunities, to cross-sell and upsell effectively.
* Provide outstanding customer service, ensuring every client interaction is handled with professionalism, empathy, and a solutions-oriented approach.
* Perform other duties as required, showing flexibility and a willingness to adapt to evolving business needs and job functions.
** KNOWLEDGE, SKILLS, AND ABILITIES:
*** Knowledge of auto glass repair and replacement processes, including understanding of different glass types and their applications.
* Familiarity with insurance claim procedures and guidelines related to auto glass services.
* High level of professionalism and interpersonal skills.
* Ability to communicate in an articulate, professional manner.
* Ability to work independently, meet deadlines, and multi-task in a fast-paced environment while maintaining quality standards.
* Excellent customer service skills with internal and external customers.
* Strong computer skills in Microsoft Office.
* Ability to quickly adapt to new technologies and systems used in customer service and scheduling.
* Skilled in conflict resolution and problem-solving, with an emphasis on customer satisfaction.
* Basic understanding of sales techniques and strategies.
** EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
*** High school diploma or equivalent.
* 1-2 years in customer service, especially in a call center or automotive setting, is highly desirable.
* Familiarity with automotive industry terminology and trends.
* Ability to pass any required certifications or training programs related to auto glass services.
** CERTIFICATIONS, LICENSURES, AND LANGUAGE

SKILLS:

*** N/A
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* PHYSICAL REQUIREMENTS:

*** Ability to maintain a stationary position for extended periods of time, as the job primarily involves working at a desk.
* Consistent operation of a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer, for the majority of the workday.
* Proficient use of standard office equipment and technology, with a high degree of manual dexterity for typing and data entry.
* Good visual acuity to view detailed information on a computer screen for extended periods.
* Ability to effectively communicate with clients and team members via telephone, email, and video conferencing tools.
** WORK ENVIRONMENT:
*** This is a remote position, requiring a quiet and distraction-free home office environment conducive to professional phone and video interactions.
* Reliable high-speed internet connection and adequate power supply to support continuous computer and communication equipment usage.
* Safe and ergonomically sound workspace setup to prevent strain or injury during prolonged computer use.
* Flexibility to adapt to varying home-based work conditions and any changes in technology or software used for remote work.
* Self-discipline and effective time-management skills to stay productive and meet deadlines in a less structured, home-based environment.
* Regular virtual interaction with team members and management, requiring a proactive approach to communication and collaboration.
** Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
**** Must be eligible to work in the U.S. with no restrictions.*
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