Head of Customer Experience & Retention; ERP SaaS, Remote

Position: Head of Customer Experience & Retention (ERP SaaS, Remote)
A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability to build trusted relationships.

This position focuses on customer retention and governance, offering a central role in a growing organization.
We are currently recruiting a Head of Customer Experience & Retention (ERP SaaS, Remote) for our team in United Kingdom. The Head of Customer Experience & Retention (ERP SaaS, Remote) role at Chapman Tate Associates is now open for applications in United Kingdom. Join us at Chapman Tate Associates as our next Head of Customer Experience & Retention (ERP SaaS, Remote) in United Kingdom.