Customer Service Executive

Job Description

We are looking for a proactive, computer-savvy and customer-focused Customer Service Executive to join our team, supporting a UK-based furniture company.

The ideal candidate should have excellent written and spoken English, good computer skills, and the ability to quickly understand new processes, systems and workflows.

The role will primarily involve handling customer queries through email and live chat, ensuring timely and professional responses while maintaining a high standard of customer service.

Key Responsibilities

• Handle customer enquiries and complaints primarily through email and live chat.
• Provide accurate information and effective solutions to customer queries.
• Understand and follow company processes, policies and standard operating procedures.
• Learn and adapt quickly to new software, systems and internal workflows.
• Maintain accurate customer records and update information in internal systems.
• Coordinate with internal teams to resolve customer issues.
• Ensure professional, clear and timely communication with UK customers.

Required Skills & Qualifications

• Previous experience working with UK-based clients or UK customer service processes is mandatory.
• Excellent spoken and written English communication skills.
• Strong computer skills and ability to work confidently across multiple applications and systems.
• Ability to learn new processes, tools and software quickly.
• Good problem-solving skills and attention to detail.
• Ability to multitask and manage customer queries efficiently.
• Self-motivated and comfortable working independently in a work-from-home environment.

Preferred Experience

• Experience in customer service for UK-based e-commerce or retail businesses.
• Experience handling email and live chat support.
• Exposure to furniture, homeware or online retail customer service would be an advantage.