Customer Support Specialist; English + German as mandatory); Fully Remote

• Respond to inbound calls, chats, and emails from patients, healthcare providers, and vendors.
• Provide customer support to wholesalers and distributors regarding ordering, logistics, and contracted customers.
• Answer general inquiries and assist with temperature excursion issues.

Key Responsibilities:

• Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
• Document case notes in the customer relationship management system (CRM).
• Triage medical information inquiries to the appropriate department.

Requirements:

• Fluent in English and German (mandatory) and based in Spain with valid work documentation.
• 2-5 years of experience in customer service or related fields, preferably in pharma/biotech.
• Strong proficiency with AWS Connect and Salesforce Health/Service Cloud preferred.

Alphanumeric provides customer engagement and commercial support services, specializing in the pharmaceutical industry. They are a company that values customer service and strategic thinking, offering a permanent full-time remote position with training and e-learning courses.