Customer Service; Seasonal

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of:
Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Previous 3-6 months customer service or customer support experience preferred

Previous 3-6 months call center or office background experience a plus

Basic computer skills

Quick learner and able to work independently

Strong phone and verbal communication skills along with active listening

Must be 18 years of age

A background check applicable with state and federal laws will be required

Manage large amounts of inbound or outbound calls in a timely manner

In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat

Follow communication "scripts" when handling different topics

Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Access company and client resources provided to accurately handle the call

Seize opportunities to upsell products when they arise

Skillfully change from one task to another without loss of efficiency or composure

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested

This position requires you to provide your own equipment and workspace.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

Memory: 8GB on Windows 10 or higher 64 bits

Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)

USB headset

No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)

Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)

Firewall must be enabled (Will be checked prior to allowing login to system)