Groups Coordinator - Remote; US & Eligible States

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Groups Full Time Administrative 100% Remote - USA, US

Salary Range: $18.50 To $19.00 Hourly

LOCATION:

100% Remote - US Only & Eligible States

ABOUT AVOYA

Avoya Travel is transforming how people plan and book vacations by connecting travelers with expert travel professionals through our innovative platform. We’re one of North America’s fastest-growing travel companies, delivering exceptional service, exclusive offers, and memorable travel experiences.

Our team shares a passion for exploration, service, and achieving remarkable results. We offer competitive pay and benefits, flexible remote and hybrid work options, ongoing learning opportunities, and generous travel perks- all within a fun, supportive, and collaborative culture focused on wellness and work/life balance.

We’re looking for talented individuals who thrive in innovative, team-oriented environments to join our growing organization.

ABOUT THE OPPORTUNITY

Do you thrive in a detail-oriented, fast-paced environment where organization, communication, and problem-solving are key? As a Groups Coordinator
, you'll play an important role in supporting our Groups Department by helping manage group travel bookings, maintaining accurate records, coordinating vendor communications, and ensuring a seamless experience for our Independent Agencies and supplier partners.

In this role, you'll serve as a central point of contact for group travel operations, working closely with internal teams, vendors, and agencies to monitor bookings, manage documentation, track deadlines, and support revenue-generating group opportunities. Your ability to stay organized, communicate effectively, and manage multiple priorities will directly contribute to the success of our group travel programs.

We're looking for someone who is customer-focused, highly organized, and passionate about delivering exceptional service. The ideal candidate enjoys working independently, has strong analytical and administrative skills, and is comfortable navigating multiple systems while maintaining a high level of accuracy. Travel industry experience and familiarity with group travel operations are a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a primary point of contact for the Group Department, providing timely, professional support to independent agencies, vendors, and internal teams.
• Review, maintain, and update group travel records to ensure bookings, pricing, commissions, and payments align with vendor invoices; identify discrepancies and notify independent agencies for vendor-facing resolution.
• Request and manage vendor invoices, confirmations, and reports through supplier portals or direct communication, ensuring accurate reporting is obtained and routed to the appropriate recipients.
• Monitor incoming vendor notifications and invoices; communicate group updates, changes, and deadlines to Groups team and / or independent agencies as needed.
• Track vendor deadlines related to payments, missing information, or required actions to support group policy and prevent customer service issues.
• Manage the shared group support inbox and departmental support requests, responding to routine inquiries and escalating complex issues appropriately.
• Manage bookings by reviewing comb inability and vendor policies and moving eligible bookings into the appropriate groups, ensuring accurate group records and maximizing inventory and revenue opportunities.
• Identify potential new group opportunities and recommend strategies to increase revenue.
• Foster positive relationships with vendors and…