Call Center Representative

• Location 892 Orchard Park Rd,Hurricane, WV, ,United States

Schedule:
Friday–Monday, 8:00 AM–6:00 PM | Four-day workweek

Work Location:
In office Friday and Monday; work from home Saturday and Sunday

Pay: $18–$20 per hour

You’re the best, and you want to join a team that appreciates you, where you can create your own opportunities.

Reporting directly to the Customer Service Team Leader, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.

• Learn and follow our call script while sounding professional and authentic when speaking with customers.
• Participate in training to grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain clear communication with dispatch and your manager.
• Be proficient using a computer and Microsoft Office applications, including Excel, Word, and PowerPoint.
• Prioritize thorough, accurate note taking.
• Stay organized and pay close attention to detail.
• Bring a hungry, humble, smart, and coachable attitude.
• Be consistently available Friday–Monday, 8:00 AM–6:00 PM, working in office on Friday and Monday and from home on Saturday and Sunday.

• Competitive Pay: $18–$20 per hour.
• Four-Day Workweek: Enjoy Tuesday, Wednesday, and Thursday off each week.
• Hybrid
  
  Schedule:
  
  Work in office two days and from home two days each week.
• Medical Insurance: We pay 100% of employee health, dental, and vision insurance premiums.
• Paid Time Off: Thirteen (13) days of PTO.
• 401(k) Plan: A 100% match on the first 3% you contribute, plus a 50% match on the next 2%.
• Latest Technology: Company-provided laptop and access to integrated software.
• Paid Training: Develop the skills and confidence to succeed in your role.

If you want to be part of something bigger than just a job, make this career move and find exactly what you’re looking for. You will work in a place where your team and customers appreciate you, and where your work directly contributes to the company’s success.

• Employment Type: Full-time
• Schedule: Friday–Monday, 8:00 AM–6:00 PM
• Work Mode: Hybrid; in office Friday and Monday, remote Saturday and Sunday
• Required
  
  Education:
  
  High school diploma or equivalent