Energy Advisor

Energy Advisor### Energy Advisor Apply:
Remote - Colorado:
Full time:
Posted Today:
R0018257

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:  
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours  
• 401(k) with company match  
• Paid vacation, sick, personal and parental leave time  
• Paid Volunteer Time: giving back to our communities is important to us  
• Employee Recognition Program – convert your recognition points into gift cards  
• Employee Assistance Program – offers benefits to help you manage daily responsibilities  
• Access to on-demand training courses to advance further in your career
** Job Description
**** We're looking for a talented individual to...
** Join CLEAResult as an Energy Advisor! This is a fully remote, phone- and email-based role supporting residential, single-family customers through their energy-efficiency projects. You'll guide homeowners and contractors from initial eligibility through paperwork, program qualifications, and project completion, helping customers understand available upgrades, navigate incentives, and process rebates accurately.

This isn't a typical call center role. Conversations here go deeper, walking a customer through a home energy audit report, explaining what it means for their comfort and their bills, or helping them figure out next steps after a furnace or water heater goes out in the middle of winter. A single conversation might take five minutes or run well over an hour, and it's common for advisors to stay in touch with the same customers for years.

This is a true entry-level role: no building-science background is required, we'll train you on the technical side. What matters most is a strong customer-service instinct and the ability to manage a steady, high volume of customer interactions independently.
** You are a great fit if you can...
*** Provide individualized, ongoing support to property owners and contractors via phone and email to support project conversion and contract compliance.
* Troubleshoot customer and contractor questions and provide guidance on program requirements.
* Complete rebate processing, calculations, data entry, and QA/QC documentation review with strong attention to detail.
* Accurately record customer and contractor interactions to meet program tracking and reporting requirements.
* Manage a steady, high volume of phone calls and emails independently in a remote setting, balancing and prioritizing both throughout the day.
* Travel occasionally (very infrequent, around twice a year) for local, optional in-person program or contractor events if you're based in the area.
* Communicate comfortably by both phone and email, balancing and prioritizing both throughout the day.
** Exciting candidates will have...
*** 0-1 years of relevant experience; customer service or high-volume communication experience (e.g., call center) is highly valued.
* Comfortable navigating computer systems (i.e. Microsoft Office) and general technology is a must.
* Strong communication, organization, and documentation skills.
* A genuine interest in energy efficiency, sustainability, or helping customers; no specific degree or major required.
* Detail-oriented to resolve rebate and calculation issues.
* Patience and adaptability for longer, more in-depth customer conversations than a…