Remote Healthcare Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

** Healthcare Contact Center Associate **  **-Work from Home*
* ** About the Healthcare Call Center Associate role:*
* As a member of the Customer Experience team, you will handle telehealth-based phone calls and email inquiries. Call drivers can include insurance verifications, benefits education, billing questions, prescription issues, technical challenges including up to real-time support during time sensitive situations. You manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients' success and your role as an associate.

** There are plenty of career growth opportunities within the healthcare team!**  ** *
* + You Must have Open Flexibility:
Hours of Operation: 24/7/365  

+ Production Schedules are based on Business Need/Will be assigned during training.

+ The pay rate is $16.50 an hour,  which may be below your state's minimum wage. Please take this into consideration when applying.

+ Health benefits (medical, dental, vision) are available on the first day of employment.

+ Paid time off is accrued after 180 days (about 6 months) of employment.

+ Fully work from home.

+ Successfully learn to navigate 3 systems with an average of 20 calls per day.

** What we look for:*
* We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these healthcare-related calls. Customer service experience is a plus but not required. To be successful in this role, you will:

+ Manage a steady volume of incoming calls from customers while navigating multiple systems.

+ Successfully completed a 3-week virtual training class and 1 week of Nesting. (You cannot miss a day of training).

+ Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).

+ Great problem-solving skills

+ Ability to effectively multi-task

+ Excellent communication skills

+ Availability to work weekends.

+ High school diploma, GED, or college degree

+ Successful completion of a background check is required for this position.

+ Production schedules are provided during training.

** About the Healthcare Call Center Role:*
* + Answer questions about services, provider availability, insurance coverage, visit costs, etc.

+ Assist patients in scheduling appointments for virtual consultations with healthcare providers

+ Provide technical assistance in enrolling, scheduling, joining telehealth visits, reviewing account information, etc.

+ Investigate patient reports of incorrect costs, refund requests, insurance coverage, etc. and escalate cases to billing department

+ Guide patients through self-service options to locate visit history, sick slips, prescription information, medical records, etc.

+ Gather patient feedback on provider quality, ease of use of self-service options, visit connectivity, etc.

** A few questions you can expect:*
* + What is this authorization charge I see on my credit card after scheduling a visit?

+ I am at the pharmacy to pick up my prescription and they do not have it in their system. Did it get   sent?

+ I cannot sign into my account in the app and am not receiving a password reset email. Can you send me one?

+ I attempted to schedule a phone visit but was not reached by a provider. Can I switch to a video visit instead?

** Requirements for Remote Call Center Representative:*
* + Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).

+ High school diploma, GED, or college degree.

+ Complete a mandatory paid training program with 100% attendance.

+ Successful completion of a background check is required for this position.

** Equipment and workspace requirements:*
* + We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

+ High speed internet. You must have a  
** home internet
** connection with  
** 25 Download and 10 Upload Speed**  (you may do a quick check through  )  

+ Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the…