Customer Engagement Specialist

Customer Engagement Specialist### Customer Engagement Specialist Apply:
Remote:
Shaw Plant 72, 900 VD Parrot Parkway, Dalton, GA 30721 USA:
Full time:
Posted Yesterday:
R-158291
** Job Title
** Customer Engagement Specialist
** Position Overview
***
* Position Overview:

** Enhance the Residential business segment's value proposition by consistently delivering exceptional customer experiences. This involves efficiently processing orders, offering tailored solutions, supplying precise information, and proactively addressing any arising issues.

** Essential

Job Duties:

*** Create meaningful interactions for both our customers and the sales team by exemplifying professionalism, empathy, and a customer-focused approach.
* Serve as the first point of contact between our company and our customers in a fast-paced, changing, and growing business.
* Strive to maintain a first call resolution (no holds/ no transfers) on each interaction.
* Utilize  (or other CRM solution) to log all interactions.
* Utilize resources to resolve all customer issues including Distribution, Planning, Sourcing, and Product systems.
* Exceed measurement goals by maintaining an elevated level of proficiency of process and performance while managing a high volume of interactions via a variety of multimedia channels (i.e. telephone, e-mail, etc.).
* Enhance our organization’s reputation by heightening customer satisfaction through prompt, efficient and courteous service.
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; collaborating on unresolved problems.
* Integrate personal ownership of service that adds value to customer interaction and the relationship with our company.
* Maintain a level of professionalism in all oral and written communication.  
*
* Competencies:

*** Communicate Effectively
* Build Customer Satisfaction
* Apply Work Standards
* Solve Problems
* Adapt and Change  
** Position Requirements:
*** High School Diploma required

* Experience:

Currently proficient in Order Entry platform

* Experience:

Knowledge of MS365.
* A strong candidate will be technically savvy and comfortable operating several applications simultaneously (a mainframe and PC Windows-based environment, including electronic mail systems).
* Exhibit high level of patience, service commitment and initiative to solving problems
* Must have a strong work ethic and sound work habits including good attendance, goal driven to exceed expectations and strong service mentality toward customers.
** Prefer

Skills:

*** Remote Customer Support/Call Center Experience
* Experience handling inquiries, complaints, and escalations
* Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions
* Excellent verbal and written communication skills, with active listening skills and the ability to explain information clearly and professionally
* Strong organizational and time management skills with the ability to anticipate customer needs and consider solutions beyond the immediate request. Identify root causes and implement solutions
* Strong computer navigation skills with the ability to quickly learn and adapt to new systems, processes, and technologies.

Location:

Remote Hourly Grade: P17  Position

Hours:

11:00AM - 8:00PM EST  
** Remote Work Requirements:
** For associates working remotely, the following are required:
* ** Reliable Internet Connection:
** Must have a high-speed, wired internet connection (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions.
* ** Workspace Setup:
** A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment.
* ** Availability:
** Remote employees must be…