Remote Energy Efficiency Customer Support Specialist

Remote Energy Efficiency Customer Support Specialist### Remote Energy Efficiency Customer Support Specialist Apply:
Remote
- Alabama:
Remote
- South Carolina:
Remote
- Louisiana:
Remote
- Kentucky:
Remote
- Arkansas:
Full time:
Posted Today:
R0018496

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:  
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours  
• 401(k) with company match  
• Paid vacation, sick, personal and parental leave time  
• Paid Volunteer Time: giving back to our communities is important to us  
• Employee Recognition Program – convert your recognition points into gift cards  
• Employee Assistance Program – offers benefits to help you manage daily responsibilities  
• Access to on-demand training courses to advance further in your career
** Job Description
**** This position is remote and can be located anywhere where posted.
**** We are looking for a talented individual...
** To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!
** How we’re different...
*** Each customer interaction focuses around energy efficiency
* You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
* Each call can be a different utility customer and require a different type of service
* Wide range of support scripts – verbatim, talking points, or simple usage guides
* Some programs utilize chat/email interactions with customers
* Personal performance data and progress accessible in real time
** What you can apply Day 1...
*** Experience handling inbound or outbound voice calls
* Expertly navigating a script
* Supporting customers and tech inquires
* Comfort with a committed schedule with set lunches and breaks
* Appreciation for goals and performance metrics
** Exciting candidates have...
*** High School Diploma or GED (required)
* Ability to type 35+ WPM
* No attendance or punctuality concerns
* Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
* Minimum of 6 months of previous experience within a customer-facing environment required;
Call Center experience in an inbound/outbound sales environment preferred
* Sales-oriented with a focus on customer service satisfaction* “How can I help you?” attitude
** Remote Work Requirements:
*** We provide a laptop, software, and all necessary equipment
* Home Internet requirements:  + Internet speed that meets our minimum standard:
- 10 Mbps upload / 20 Mbps download / 99% latency    - Google: ‘free speed test’ if you are unsure  + Ability to hardwire internet, plug directly into router
* Environment:  + Dedicated home office space, free of personal disruptions  + Two power connections
* You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
** Compensation:**$17 / hour + $65 / month internet stipend
** DOT Requirements
** If applicable, meet all DOT…