Account Representative

DCM Services

Account Representative

Bloomington, Minnesota Full-Time NO weekends Onsite $22-$23/hr

The Opportunity

As an Account Representative at DCM Services, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.

About DCM Services

DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.

At DCM Services, we believe that treating people with dignity - whether they are our employees or the families we serve - is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.

Remote work opportunity: Reps who meet performance and client requirements may become eligible to work from home after completing training and three full months on the production floor. Work-from-home is not available during training or the first three months post-training, and eligibility is not guaranteed.

Benefits

• Paid time off, up to 5.85 hours bi-weekly
• Eight paid holidays
• Health, Vision, and Dental Insurance
• 401(k) Matching
• Employee Assistance Program
• Opportunities for advancement
• Monthly lunch, monthly breakfast, weekly bagels, and weekly fruit
• Free parking
• Free gym on site
• Metro Transit pass assistance

• High School Diploma or GED
• Licensed Debt Collector (or ability to obtain licensure)
• Computer proficiency and the ability to learn new systems
• The ability to work an opening shift (7:00 am - 3:30 pm) and closing shift (10:30 am - 7:00 pm) once a week after training is complete. Training is 6 weeks, 8:00am to 5:00pm.

Key Responsibilities

• Generate outbound calls and field incoming calls
• Adhere to company policies, procedures, and client-specific requirements
• Uphold company information security and privacy responsibilities
• Accurately document accounts
• Negotiate payment arrangements and follow up as needed

What You Bring

• Courteous, empathic, and professional telephone manner
• Strong verbal and written communication skills
• Goal-oriented mindset with strong organizational skills
• Ability to multi-task effectively in a fast-paced, regulated environment
• Team-oriented with the ability to also work independently

Why DCM Services?

• Competitive wages and great benefits - we invest in our people
• Meaningful work that requires true compassion and professionalism
• Collaborative, supportive team culture in a stable, established company
• Convenient Minnesota office location

Compensation details: 22-23 Hourly Wage

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