Customer Service Lead — Coaching, KPIs & Growth; Hybrid
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Customer Service/HelpDesk
Job Description & How to Apply Below
Haypp Group is expanding its U.S. operations and seeks a Customer Service Lead in Arlington, VA. You will guide the team across email, chat, and phone, ensuring SLAs and CSAT targets are met while coaching agents and shaping onboarding. This hybrid role combines in-office collaboration Tue–Thu with remote work on other days.
You will analyze channel trends, drive process improvements, and maintain knowledge bases, ensuring high-quality customer experiences in a fast-growing ecommerce environment.
We are currently recruiting a Customer Service Lead — Coaching, KPIs & Growth (Hybrid) for our team in Arlington, VA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Service Lead — Coaching, KPIs & Growth (Hybrid) role in the description above.
We appreciate your interest in this position.
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