Customer Service Agent - Fully Remote

Customer Service Agent - Fully Remote

Columbus, OH, USA

15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance!

Hourly

Full Time

Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off

Disabled Veteran Solutions (DVS) is hiring dependable, technically skilled Customer Service Representatives to support essential programs serving individuals and communities nationwide.

We're looking for experienced customer service professionals who are confident managing inbound calls, navigating multiple computer systems, solving problems, and providing accurate, compassionate assistance.

This is a structured, performance-driven remote call center position—not a flexible, work-at-your-own-pace opportunity.

If you're someone who takes pride in being dependable, communicating professionally, and delivering excellent service, we'd love to learn more about you.

As an Inbound Customer Service Representative, you will:

• Handle inbound customer calls with professionalism, patience, and efficiency.
• Research customer inquiries and provide accurate information using multiple computer applications.
• Perform basic technical troubleshooting and create support tickets when needed.
• Schedule appointments and assist customers with service-related processes.
• Maintain accurate, detailed documentation of customer interactions.
• Conduct follow-up calls when necessary.
• Follow established procedures, privacy requirements, and quality standards.
• Meet established expectations for attendance, productivity, service quality, and professionalism.

Required Qualifications

• High school diploma or GED.
• Previous customer service experience in a professional, customer-facing environment.
• Strong computer proficiency, including the ability to navigate multiple applications and browser windows efficiently.
• Ability to communicate clearly, professionally, and effectively with English-speaking customers, both verbally and in writing.
• Strong attention to detail, problem-solving skills, and ability to follow written instructions.
• Ability to manage customer interactions while accurately documenting information.
• Dependability and ability to maintain a consistent work schedule.
• Ability to work independently while remaining engaged with a remote team.
• Ability to complete applicable pre-employment screening and credentialing requirements.

Preferred Qualifications

• 1–2 years of high-volume inbound call center experience.
• Previous remote customer service or technical support experience.
• Experience supporting healthcare, insurance, financial services, or government-related programs.
• Familiarity with Microsoft Teams, Outlook, CRM systems, and web-based customer service applications.
• Bilingual communication skills (English/Spanish).

Successful candidates must be able to maintain:

• Reliable high-speed internet with a wired Ethernet connection;
  Wi-Fi alone does not meet the connection requirement.
• A professional, private workspace suitable for handling confidential customer information.
• The ability to remain focused, available, and engaged throughout assigned working hours.
• The ability to meet established technical and connectivity standards.

DVS provides structured training to help new employees build the knowledge and skills needed for success.

Initial Paid Training

• Duration:
  First two weeks.
• Schedule:
  
  9:00 AM–4:30 PM Eastern, Monday–Friday.
• Attendance is 100% required for all scheduled training sessions.

Regular Work Schedule

• Full-time position.
• Assigned shifts within Monday–Friday, 8:00 AM–9:00 PM Eastern.
• Specific schedules are established based on operational requirements.

Consistent attendance,…