SCA Customer Service Representative

$ 1,500 Sign-On Bonus for External Candidates

This position is National Remote. You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

Explore opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring.

Connecting. Growing together.

This position is full-time (40 hours / week), Monday
- Friday and rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6:00 am - 12:00 am CST, Monday
- Friday and rotating shift of Saturday 7:00 am - 5:00 pm CST.It may be necessary, given the business need, to work occasional overtime and weekends.

We offer 8 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday
- Friday.
Training will be conducted virtually from your home.

Watch this video to understand the expectations of being a remote worker with United Healthcare.

• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture
• Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries
• Identify potential behavioral health situations and follow contract specific protocol to assist callers
• Maintain constant awareness of service level and queue status in order to meet contractual requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of call center experience
• 1+ years of customer service experience
• Ability to attend 100% of training for 8 weeks, 8:00 am - 4:30 pm CST
• Ability to work full-time (40 hours / week), Monday
  - Friday and rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6:00 am - 12:00 am CST, Monday - Friday and rotating shift of Saturday 7:00 am - 5:00 pm CST.It may be necessary, given the business need, to work occasional overtime and weekends.

• Experience with Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar)
• Experience working in the Healthcare Industry
• Experience working with Medicaid OR Medicare
• Military experience

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed…