US Remote Patient Care Advocate; Customer Service

Company

VXI Global Solutions

Location

USA

Type

Full Time

$25k - $35k

** Company:
** VXI Global Solutions
** Category:
** Customer Service
*
* Location:

** Remote (United States)

• 1-2 years customer service experience
• High School Diploma/GED
• US resident
• Reliable high-speed internet
• Quiet home workspace

Are you a compassionate problem-solver with a knack for exceptional customer service, looking to make a meaningful impact from the comfort of your home? VXI Global Solutions is seeking dedicated US Remote Patient Care Advocates to join our dynamic team. In this vital role, you will be the first point of contact for patients, providing empathetic support and accurate information regarding their healthcare journey.

As a Patient Care Advocate, you will play a crucial role in enhancing the patient experience. You'll navigate a variety of inquiries, from appointment scheduling and billing questions to general service information, always ensuring clear communication and a supportive demeanor. This is more than just a customer service job; it's an opportunity to advocate for patients, alleviate concerns, and ensure they feel heard and valued.

If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about helping others, we invite you to contribute your talents to a team committed to healthcare excellence. Join VXI Global Solutions and become an essential link in delivering outstanding patient care, remotely across the US.

• Provide compassionate and professional support to patients via phone, email, and/or chat channels.
• Address a wide range of patient inquiries, including scheduling appointments, clarifying billing statements, explaining services, and assisting with general account questions.
• Accurately document all patient interactions and resolutions in the CRM system according to established protocols.
• Collaborate with internal teams to resolve complex patient issues and ensure a seamless experience.
• Maintain strict adherence to HIPAA guidelines and patient confidentiality standards at all times.
• Act as a patient advocate, ensuring their needs are met and providing accurate, timely information.
• Continuously strive for first-call resolution while maintaining high levels of patient satisfaction.

• Minimum of 1-2 years of experience in customer service, call center, or a patient-facing role.
• High School Diploma or GED required; some college coursework or a degree preferred.
• Excellent verbal and written communication skills with a strong emphasis on empathy and active listening.
• Proficiency in using computer systems, CRM software, and navigating multiple applications simultaneously.
• Ability to work independently in a remote environment with strong time management and organizational skills.
• Must reside within the United States and be authorized to work without sponsorship.
• Dedicated, quiet home workspace free from distractions.
• Reliable high-speed internet connection (minimum 25 Mbps download / 5 Mbps upload) and a wired connection (ethernet cable).
• Ability to work a flexible schedule, which may include evenings, weekends, and holidays.