Customer Success Executive; Remote in locations

Remote (U.S.)

Preferred Locations: Vermont, New Hampshire, Massachusetts, Upstate New York, and Southern Maine

Travel: Up to 30%

Our client is seeking a strategic and relationship-driven Customer Success Executive
to manage a portfolio of complex, high-value accounts. This role is ideal for someone who excels at building trusted partnerships with executive stakeholders, driving customer retention and growth, and serving as a strategic advisor to clients.

The successful candidate will own customer relationships from both a strategic and operational perspective, helping organizations maximize value, achieve business objectives, and realize measurable outcomes. This individual will regularly engage with senior leaders and executive decision-makers, making executive presence and stakeholder management critical to success.

This position is particularly well-suited for candidates with experience supporting Healthcare SaaS, Health Tech, Gov Tech, or public sector customers
, and those who understand how to navigate complex organizational structures, long‑term partnerships, and outcome‑driven customer success strategies.

Strategic Account Management & Executive Relationship Building

• Own a portfolio of strategic, high-value customer accounts with a focus on retention, growth, and long-term partnership development.
• Establish and maintain strong relationships with stakeholders across all levels of client organizations, including executive leadership.
• Serve as a trusted advisor, aligning customer objectives with strategic success plans and business outcomes.
• Lead executive business reviews, strategic planning discussions, and ongoing stakeholder engagement efforts.
• Drive account retention and renewal strategies while identifying opportunities for expansion and increased customer value.

• Develop and execute success plans aligned to customer goals, operational priorities, and financial objectives.
• Translate customer challenges and business needs into actionable recommendations and scalable solutions.
• Analyze adoption, utilization, and outcome data to demonstrate ROI and inform strategic conversations.
• Deliver compelling presentations and business reviews that connect platform value to measurable customer outcomes.
• Identify risks early and proactively develop mitigation strategies to support customer health and retention.

• Partner closely with Product, Operations, Marketing, Support, and other internal teams to drive successful customer outcomes.
• Advocate for customer needs and provide strategic feedback that influences product development and service improvements.
• Navigate complex customer environments and solve cross‑functional challenges with minimal oversight.
• Align internal and external stakeholders around shared objectives and long‑term success plans.

• Contribute to customer success best practices, process improvements, and strategic initiatives.
• Support onboarding and mentoring efforts for junior team members.
• Share knowledge and insights that strengthen team performance and customer outcomes.

• 5+ years of Customer Success, Account Management, Strategic Partnerships, Enterprise SaaS, or related client‑facing experience.
• Proven success managing complex customer relationships and high‑value accounts.
• Experience leading executive-level conversations and influencing senior stakeholders.
• Demonstrated track record of driving customer retention, renewals, and account growth.
• Strong business acumen, strategic thinking, and consultative problem‑solving skills.

• Experience supporting Healthcare SaaS, Health Technology,…