American Express , 2nd Shift Data Entry Remote @ Joblagii ( Customer Care P

Job Responsibilities:

Customer Care Professional – Salary: $20-30/Hour – Company:
American Express –

Location:

Boise, USA –

Educational Requirements:

Bachelor's Degree

• Supply global‑class customer support, including responding to client inquiries and issues through various channels (calls, chat, text).
• Build meaningful relationships with clients using a consultative approach, understanding their needs and giving product recommendations.
• Deliver first‑touch resolution and negotiate satisfactory outcomes for customers and American Express.
• Meet and exceed service level, compliance policies, and productivity targets.
• Navigate PC systems and mobile applications to help clients and enable them to use online/mobile tools.
• Record essential information, including pricing, identity, transaction details, and notifications.
• Prioritize requests and adapt in an ever‑changing environment.

• Demonstrated success handling high‑volume, high‑quality service in challenging situations.
• Passion for customer service with a high‑quality customer interaction mindset.
• Ability to work quickly in a dynamic environment while multitasking and using multiple systems and digital tools.
• Strong interpersonal, conversational, verbal, and written communication skills.
• Assertiveness to manage difficult conversations.
• Excellent negotiation, influencing, and resourcefulness skills.
• Critical, analytical, forward‑thinking, and problem‑solving skills with strong attention to detail.
• Confidence to work in a virtual environment.

• Minimum 2 years of customer support experience, including up to 6 months in chat support.
• Typing velocity of at least 40 words per minute with 90% accuracy.
• Basic navigation ability, internet savvy, and fundamental troubleshooting knowledge.
• Ability to toggle between multiple windows/devices.
• Bachelor’s degree; associate degree or college coursework acceptable.

Region: BGC Company Center 2, 5th Street Corner, 30th Street, Bonifacio Global City, Taguig.

Workplace Flexibility:
Full‑time. Requires hybrid work (onsite and remote).

Work‑from‑home requirements:

• At least 25
  
  Mbps internet connection.
• Private, quiet space for remote work.

High overall performance is rewarded with goal‑driven incentives.