Outreach and Claims Specialist - Remote​/Hybrid Arrangements

Please Note:

The employment list from this posting will be used to fill other similarly situated positions in this class.

The Colorado State Treasury is the constitutional custodian of the public's funds. The Treasury has to manage and account for tax dollars from when they are received until they are disbursed. The treasury staff is committed to safeguarding and managing the people's monies with the same diligence and care as they do their own.

The Colorado State Treasury staff will continually strive to serve the residents of Colorado better. Central to this goal is the continued introduction and use of new technologies to provide improved access to services for both taxpayers and other Governmental agencies.

Our mission is to safeguard, manage, and account for tax dollars from when they are received until they are disbursed with diligence and care.

We are a values-driven organization committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture , continuous process improvement, and our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we seek dedicated individuals who exhibit our shared values and passion for quality and excellence in all we do. In addition, we offer a great location and great benefits, which include:

• Medical and dental plans
• Strong, secure, yet flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus pre-tax and ROTH 401K, and 457 plans
• Employee wellness programs
• Paid life insurance
• Short and long-term disability coverage
• Flexible work schedule and remote-work options
• No cost Eco Pass for all eligible State employees
• 11 paid holidays per year plus vacation and sick leave
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to (Use the "Apply for this Job" box below).-programs
• Training opportunities
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

This position exists to support the Division’s goal of reuniting lost property with its rightful owner. In achieving this goal, the position will perform proactive outreach to unclaimed property owners by performing outreach activities; managing proactive check campaigns, to include staying within budget; processing returned checks and remailing those that are eligible; and to use external databases to find and contact property owners.

This position also serves as backup to the Claims Section to process claims up to the approval threshold during times of high volume.

• Proactive Outreach & Check Campaigns:
  • Coordinates and delivers proactive outreach initiatives, including mass statutory email notifications and proactive check disbursements under RUUPA.
  • Reviews property and contact records in the Division’s database (KAPS) to assemble check batches, establish distribution schedules, and track expenses against the operating budget.
  • Collaborates with the Claims Manager, Communications team, and software vendor (Kelmar) to align mailing timelines, update website content, and balance incoming public call volumes.
• Returned Check Management & Owner Research:
  • Researches and resolves returned proactive checks and regular claims disbursements before the 6-month expiration deadline.
  • Conducts investigative research using public records, postal tools, and databases such as Lexis Nexis Accurint to locate verified contact information for property owners.
  • Contacts payees directly to obtain current information, prepares replacement documentation, and re-mails eligible checks.
  • Identifies root causes for returned mail and collaborates with software vendors to enhance tracking within the KAPS system.
• Claims Processing & Public Representation:
  • Evaluates claimant documentation, verifies proof of ownership, and approves eligible claims up to the approved threshold during high-volume periods.
  • Identifies missing documentation and communicates statutory requirements to claimants to resolve pending files.
  • Represents the Unclaimed Property Division at public outreach events, educating citizens about the program and assisting attendees with on-site searches and claim filings.