InPatient Facility Homecare Specialist; Kaiser Team; Remote CST M,W, F

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In Patient Facility Homecare Specialist (Kaiser Team) - Remote 1:00pm - 10:00pm CST M,W,Th, F & Sunday 10am-7pm (Solventum)

• Work Location:
  
  Remote – United States
• Shift: 1:00pm - 10:00pm CST M,W,Th, F & Sunday 10am-7pm
• Travel:
  Less than 10%
• Relocation Assistance:
  Not Authorized
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

• Managing order release, billing setup, and documentation follow-up activities to support timely revenue realization.
• Reviewing ship-pending orders for missing information and coordinating with internal and external customers to obtain required documentation for order release.
• Partnering with Sales and cross-functional teams to secure approvals and resolve issues impacting order release and billing processes.
• Prioritizing daily worklists and recertification/reauthorization activities to minimize billing delays and revenue loss.
• Delivering excellent customer service while identifying process improvement opportunities, providing team backup support, and completing additional assigned responsibilities.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND five (5) years of experience providing customer support, call center services, healthcare support, or related operational support in a private, public, government, or military environment.
• Experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working with ERP and related business systems such as HERO, Oracle, Delair, File Net, or Genesis.
• Strong customer service skills with the ability to interact professionally with internal and external stakeholders.
• Demonstrated critical thinking, problem-solving, and decision-making skills with the ability to work independently and collaboratively.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and sound business judgment.

• Applicable to US Applicants Only:
  The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position.
• Benefits include:
  Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc. Additional information is available at:

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of  Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum…