Remote Federal Customer Support Specialist
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Customer Service/HelpDesk
Job Description & How to Apply Below
ITCON Services is seeking a Remote Customer Service Representative for a federal contact center. You will support millions of customers by handling inquiries across calls, web chat, forms, and secure messaging with clarity, professionalism, and empathy.
Responsibilities include managing multiple chat sessions, following scripts and knowledge articles, and escalating to Tier 2 when needed. Candidates must be U.S.
This posting is for the Remote Federal Customer Support Specialist role at ITCON Services, based in Vienna, VA, United States.
Step into the Remote Federal Customer Support Specialist role at ITCON Services in Vienna, VA, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Vienna, VA, United States.
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