Remote Customer Service & Booking Specialist

Remote Customer Service & Booking Specialist

Join Our Team! (Open to South Africa Candidates only)

Do you genuinely enjoy helping others? Are you someone who takes pride in turning a frustrating situation into a positive experience? Do you believe that even the smallest acts of kindness can make someone's day better?

If that sounds like you, we'd love to meet you!

At Monkey Wrench Plumbing, Heating, Air & Electric, we're more than just a home services company. We're a family-owned business based in Los Angeles that believes exceptional customer service starts with people who genuinely care.

We're looking for a Remote Customer Service & Booking Specialist who brings empathy, warmth, and a passion for helping others to every conversation. You'll be the first voice our customers hear, making them feel heard, valued, and confident they're in good hands.

• $2,000-$2,200
  
  USD/month ($12.50
  
  USD-$13.75
  
  USD/hourly) based on experience
• Consistent full-time schedule
• Paid time off (PTO) and a paid day off for your birthday
• Paid training and ongoing professional development
• Opportunities for career growth and advancement
• Supportive team environment and engaged leadership

• Answer inbound calls and provide friendly, professional customer service.
• Make outbound calls to follow up with customers and schedule appointments.
• Listen to customer needs, answer questions, and confidently guide them toward booking.
• Accurately document customer information and appointments in our CRM.
• Meet booking goals while maintaining excellent customer service.

• 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services.
• Excellent verbal and written English communication skills.
• Friendly, confident, and professional phone presence.
• Strong organizational skills and attention to detail.
• Comfortable using computers and CRM systems.
• Ability to work independently in a fast-paced, remote environment.
• Reliable internet connection and a professional home workspace.

Bonus:
Experience with Service Titan or a similar CRM system.

-----

Monkey Wrench Plumbing, Heating, Air & Electric is an equal opportunity employer. All qualified applicants will receive consideration without regard to any legally protected characteristic. Pre-employment background checks and drug screening are required.