Customer Service Representative

Do you have a great telephone manner, excellent attention to detail and a passion for helping people?

Turn Key Receptionist Pty Ltd is looking for a reliable, confident and customer-focused individual to join our growing virtual receptionist team.

We provide professional telephone answering and customer service solutions to businesses across Australia. Since launching in 2016, we have built our service around personalized customer care, reliable communication and innovative software.

If you are organised, comfortable working independently, quick to learn new systems and able to remain calm under pressure, this could be the opportunity for you!

• Comprehensive training and ongoing support.
• A friendly, supportive team environment.
• The opportunity to work with Australian businesses and clients.
• An hourly starting rate of R90 during training, increasing to R100+ per hour when performance KPIs are met.
• The opportunity to develop your customer service, administration and communication skills.

As a Virtual Receptionist and Customer Service Consultant, you will be the first point of contact for our clients' callers. Your responsibilities will include:

• Answering inbound calls friendly and efficiently.
• Providing excellent customer service on behalf of multiple businesses.
• Managing customer enquiries and resolving complaints.
• Building rapport and maintaining positive client relationships.
• Recording accurate information across multiple software platforms.
• Supporting management with general administration and ad hoc tasks.
• Assisting with quality control and maintaining service standards.
• Protecting confidential client information and following company procedures.
• Taking initiative to improve the customer experience and uphold our reputation.
• This is a varied, fast-paced role where attention to detail, friendliness and the ability to multitask are essential.

The ideal candidate is someone who is:

• Reliable, punctual and committed to their roster.
• Mature, professional and self-motivated.
• Friendly, approachable and confident speaking with customers.
• An excellent communicator with clear, professional spoken English.
• A fast learner who is comfortable using computers and learning new software.
• Able to touch-type accurately while speaking on the phone.
• Highly organized, detail-oriented and capable of working under pressure.
• Comfortable working independently while remaining connected to a remote team.
• Available to work the required overnight shifts and weekends when rostered.

Reliability and a professional attitude are essential. Our clients depend on us to answer their calls, so consistent attendance, punctuality and clear communication are critical to success in this position.

As you will spend most of your shift handling calls, you must have a suitable home working environment.

You will need:

• A quiet, private workspace where you can speak freely without interruptions or background noise.
• A stable fibre or ADSL internet connection with minimum speeds of 40 Mbps upload and 40 Mbps download. LTE and mobile data connections are not accepted.
• A computer or laptop with at least an Intel Core i3 processor and 8 GB RAM.
• A good-quality headset with a built-in microphone.
• A suitable environment that allows you to maintain client confidentiality and work professionally throughout your shift.

This position involves overnight work in South Africa to support our Australian clients.

The initial schedule is Monday to Friday, with shifts currently intended to run from 12:00 AM to 8:00 AM South African time, subject to confirmation of the final roster.

Applicants must be comfortable maintaining a consistent overnight routine and working during hours when most people are asleep.

This role is not suitable for anyone who cannot work in a quiet environment where they can speak freely throughout the night.

We are a supportive team of South African and Australian colleagues who work together remotely using Microsoft Teams to assist one another and deliver excellent service to our clients.

If you take pride in your work, enjoy helping people and want to be part of a team where reliability and customer care matter, we would love to hear from you.

R100+ per hour when reaching KPIs