Remote Travel Customer Support Representative

Support travelers remotely from Canada using live chat, phone, and email while applying empathy, problem-solving, and travel knowledge. Help resolve booking needs and unexpected challenges.

This Front Line Client Experience Representative supports travelers, clients, and travel advisors across tours, destinations, reservations, modifications, and booking processes. You will investigate inquiries, identify solutions, and maintain personalized service. The work includes AI-powered tools, internal systems, and collaboration with colleagues and cross-functional departments.

• Deliver customer service through live chat, telephone, and email
• Assist with tours, reservations, destinations, and booking modifications
• Investigate inquiries and own requests through resolution
• Handle urgent travel situations with empathy and sound judgment
• Escalate challenging cases and collaborate on effective solutions

• Strong customer service orientation and passion for helping people
• Excellent written and spoken English communication skills
• Strong problem-solving, research, and active listening abilities
• Organization, accuracy, adaptability, and effective time management
• Current Canadian residence and ability to work remotely

Bring customer support, travel assistance, and solution-focused communication to remote client experiences across Canada.