Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Work remotely anywhere in Canada as a customer service leader focused on coaching, conflict resolution, and employee development. Use both official languages daily.
Our client seeks an experienced Bilingual Customer Service Supervisor for a permanent, full-time leadership opportunity. The successful candidate will oversee a multi-channel Contact Centre team and report to the Customer Service Manager. This role suits a current supervisor, Team Lead, or Senior Customer Service Representative developing leadership expertise.
Key Responsibilities:- Oversee a customer service team in a Contact Centre
- Lead and develop Customer Service Representatives
- Support and guide Team Leads
- Coach and mentor employees toward high performance
- Ensure operational efficiency and service excellence
- Fully bilingual in spoken and written English and French
- Experience as a supervisor, Team Lead, or senior representative
- Excellent organizational, analytical, and problem-solving abilities
- Ability to adapt to changing business needs
- Comfort working remotely in a high-volume environment
Bring bilingual communication, coaching strength, and customer-focused leadership to a fully remote Contact Centre supervisor position.
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