Bilingual Medical Call Center Representative - Mandarin; Remote - California)

Healthcare organization is seeking compassionate individuals to join their remote customer care team. The Bilingual Medical Call Center Representative Customer will be focused on inbound calls within the remote call center to assist patients, caregivers, and family membres with questions, scheduling, processing authorizations, portal access, general customer inquiry, and additional admin tasks as needed.

Equipment:
Company provided Laptop, Headset, keyboard, mouse and Monitor

Location:

Remote, Must be located in California

Bilingual

Required:

Mandarin/English

Schedule:

Part Time - Monday to Friday 8AM - 12:30PM

• Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
• Screen, transfer, resolve and dispose of calls expeditiously.
• Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
• Review, process, schedule and authorize orders
• Ensure timely documentation of all updates and communication is documented within internal system
• Provide eligibility status and benefit information for participants
• Address participant and provider inquiries
• Escalate concerns as needed

• High School Diploma or GED Required
• Candidates must be able to speak, read, and write in English and Mandarin
• 2-3 years experience in a call center environment with high volume in bound and out bound calls
• Fluency in Spanish is a plus, but not required
• Customer Service in a healthcare setting is a plus
• Must have prior experience with CRM or EHR/EMR platform
• Must have reliable high-speed internet connection at home (will be required to connect company laptop to router.)

#MS-HCCS