Customer Success Representative - Canada Wide

5,637 jobs
· 6 companies

Remote

Sales & Business Development, Customer Service

Say hello to Newton! We're changing how Canadians trade crypto. Our goal? To make financial freedom something everyone can achieve. We give our customers the tools and knowledge they need to navigate the crypto world.

At Newton, you'll work with a remote team spread across Canada, but you'll never feel distant. Ready to be part of something meaningful? Join a team that’s all about pushing boundaries and getting things done.

Customer first mindset
- Commitment to integrity and transparency to our users!

A dynamic team fueled by collaboration uniting our strengths to overcome any obstacles. Together we build success. We persevere, adapt, and come back stronger, turning obstacles into opportunities.

We strive for continuous improvement and embrace creativity and encourage experimentation. We push the boundaries of what’s possible and continuously explore new ideas, technologies, and solutions.

We are searching for a Customer Success Representative; a role that is centered on providing exceptional support and assistance to our customers, ensuring they have a positive experience. Your focus will be on addressing customer inquiries, resolving issues, and building strong relationships.

Guiding our customers through the process of signing up for our services, performing identity verification and other screening checks, as required

Adhering to a daily schedule of help desk support through live chat

Engaging in human conversations with our customers to identify and resolve issues

Ensuring users have a quick response time by staying on top of assigned tickets, with same-day ticket review

Advocating for customers and the Newton app by communicating with stakeholders to provide customer feedback, bug reports, and other information that will help them to improve Newton in the future

You have experience providing customer service in a contact centre, retail, or service environment

Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment

Tech-savvy with excellent typing skills

Have strong reading, writing and communication skills

Proven track record of being incredibly resourceful and finding solutions even when there is no clear path

You have a willingness to learn all about cryptocurrency and trading, care deeply about people support, and enjoy having genuine human conversations

You are committed to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things

Available to work scheduled shifts on weekdays and weekends