Virtual Apron Customer Service Representative - Flooring; Remote

Support customers and store teams remotely with flooring product and project inquiries. The role focuses on consultative customer service, qualifying prospective projects, and arranging appointments or warm transfers so customers can continue with a design specialist when they need more detailed guidance.

• Make outbound calls to prospective customers using a standard script and information from incoming leads.
• Ask questions to confirm customer details and determine whether a flooring project is qualified for an appointment.
• Schedule, confirm, reschedule, or cancel appointments as needed.
• Answer inbound calls from customers and store associates seeking help with project inquiries or appointment coordination.
• Respond occasionally to inquiries by email or chat and follow established service processes.

• Must be at least 18 years old and legally authorized to work in the United States.
• High school diploma or GED-level knowledge and skills are typically expected.
• Clear written and spoken communication and the ability to work effectively with customers and colleagues.

• Familiarity with flooring products or sales and Microsoft Office.
• Ability to handle complaints, resolve disputes, negotiate, and collaborate across teams.

• Remote contact-center role with no travel required and no direct reports. Work is primarily indoors, seated or standing in one location, with occasional handling of light items under 8 pounds.
• The source lists a pay rate of $16 per hour for certain locations; it does not provide a complete pay range.