Account Service Representitive - Onsite

Pay Rate $15.50/hour

At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• - Are you energetic, enthusiastic with an engaging personality?
• - Are you driven to deliver effective results while providing excellent customer service?
• - Do you have extraordinary communication skills?

• - Paid Training
• - Medical, Dental, and Vision Insurance
• - Paid Time Off
• - Employee Discounts
• - Full-time, non-seasonal
• - Career Advancement

• - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• - Maintain a thorough understanding of products, services and policies to effectively assist customers
• - Accurately document customer interactions and transactions across all tools/platforms
• - Strive to exceed customer satisfaction goals and performance metrics
• - Continuously seek opportunities to improve the customer experience and streamline processes
• - Stay updated on product knowledge and industry trends to better assist customers
• - Ability to work within the defined hours of operation, with flexibility needed on weekends and holidays

• - Must be 18 years of age or older
• - High School Diploma or equivalent
• - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• - Superb attendance, so you can be there when our customers need us

• - High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed
• - WiFi must be turned off at all times
• - Windows Updates must be current
• - Private and distraction free home work space with the ability to close a door

• - Completion of drug screen
• - Completion of background check