Client Success Specialist

About the role

My Amazon Guy is a growing digital marketing agency that focuses on growing client sales on Amazon. This role owns building and maintaining client relationships, handling retention, and advocating for clients across appropriate departments.

• Manage client relationships and retention efforts
• Handle escalation and client inquiries, coordinating with internal teams
• Provide monthly reports on client performance
• Assist with pricing agreements and contract administration
• Participate in client calls and present updates to clients
• Support workload planning and ensure proper archiving of client information

• Independent and comfortable taking leadership and building processes
• Strong organizational skills and detail orientation
• Excellent interpersonal skills and client-facing communication
• Experience managing projects, time management, scheduling, and calendar management
• Ability to problem solve and work with cross functional teams

• The listing does not specify a timezone requirement or location restrictions beyond remote work; confirm during interview.
• Works for a remote, full-time role; no explicit visa or work-authorization notes are provided.
• Pay currency not stated in the listing; verify salary details during the interview process.