Customer Support Representative ; Fully Remote

• Provide exceptional service via phone, chat, email, and Zoom calls with camera on.
• Advocate for customers within internal departments and maintain solid relationships.
• Use judgment within defined practices and suggest articles for knowledge base.

• 2+ years of technical support experience in a B2B SaaS environment.
• Strong technical aptitude, analytical skills, and ability to defuse stressful situations.
• Proficiency with ticketing systems and inbound communication channels.

• Excellent verbal and written English communication.
• Team player with independent work capability.
• Note-taking and troubleshooting skills for software and networking issues.

High Level is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, we are a global remote-first organization focused on speed and ownership.

We are currently recruiting a Customer Support Representative I (Fully Remote) for our team in United States.