Customer Service Rep - Part Time

We're excited to grow our team of Customer Service Representatives. We are searching for motivated customer service representatives looking for a part time. We currently have two positions available, both 100% Work From Home.

Suburban K9 is a fun, energetic company that gives you everything you need to thrive. As a Customer Service Rep with Suburban K9, you'll get to talk with customers about their dogs and the help they need. You'll also enjoy the support of an amazing team that truly has your back!

• Talk to dog owners by phone to ensure they feel heard, supported, and confident in their next steps
• Respond to customer emails and requests with professionalism, clarity, and care
• Schedule training sessions and coordinate calendars to support both clients and trainers
• Provide clear and accurate information about our training programs and services
• Maintain thorough and organized client notes and updates in our systems
• Assist clients with questions, concerns, and scheduling changes with patience and empathy

We're hiring for two part-time Customer Service Representative positions:

Working

Schedule:

Position 1 - Weekend CSR :
Saturday & Sunday 9:00 AM - 3:30 PM CT (with break)

Position 2 - Weekday CSR: Monday, Wednesday, Friday 10:00 AM - 7:00 PM CT (with break)

Training Period:

Training for the position will take place over several weeks and will include some weekday availability, as well as Saturdays, while you learn the role alongside our manager. We'll work with the right candidate to create a training schedule that fits your availability.

Please apply only if you can consistently commit to one of these schedules after the training period.

Pay for this position starts at $16.00 per hour and can be up to $21.00 per hour for a candidate with 10 years of equivalent experience.

We value your time and expertise and want to show that on your paycheck!

We're seeking a reliable, customer-focused professional who brings:

• 2+ years of customer service experience, with phone-based support strongly preferred
• Clear, professional communication skills, both verbal and written
• The ability to work independently, stay organized, and manage responsibilities in a home office environment
• Strong attention to detail and the ability to manage multiple tasks efficiently
• A quiet, professional home workspace and reliable high-speed internet

Technical Skills

• Comfort using computers and learning new systems quickly
• Familiar with Customer Response Management (CRM) Software
  • We utilize Zoho One Product Suite, including; CRM, Books, SalesIQ
• Experience in Google Workspace
  • You should be intimately familiar with Gmail, Drive, Sheets, and Google Docs.
• History of utilizing Field Service Management/Scheduling Software
• Comfortable with Voice over Internet Protocol (VoIP) Telephony Systems
  • We utilize Cloudtalk VOIP
• Be an Employee Owner with our Employee Stock Ownership Program
• Get paid to talk with people about dogs!
• Experience a supportive company culture
• Use your customer support skills to make a difference in someone's life

We have deep roots in all of our communities and do everything we can to give back. Our Suburban K9 Gives Back is a program that helps community members that are having issues with their dogs and are unable to afford dog training services.
This program is offered to those in need, rescue groups, first responders, and many others
. We also run many fun events that are designed to raise money for charities.

Suburban K9 is committed to fostering a culture of inclusion and care, where every employee feels supported and experiences a strong sense of belonging.

We run ongoing workshops to keep our team informed and engaged.

We're committed to helping dogs and their owners find harmony together. That's why we have a ton of helpful and free Dog Learning Center resources available on our website. We recommend checking them out to help understand our training philosophy and methodology and see if you would be a good fit!

Highly recommend Suburban K9 Dog Training with Evan! He was super patient with our sassy and stubborn husky dog, Milo whom we rescued several months ago. From day 1 to our last session, Milo has become a lot more manageable when it comes to walking. Being only shy of five years, he has a lot of energy and is super strong and it wouldn't be fun walking with him,…