Director, Customer Success; Fully Remote

• Lead the Account Management team to drive retention and expansion for enterprise customers.
• Scale Customer Success operations by championing AI and automation.
• Foster cross-functional collaboration to deliver exceptional customer outcomes.

• Significant leadership experience in enterprise SaaS Customer Success or Account Management.
• Proven success in driving customer retention, renewals, and expansion revenue.
• Experience leading global teams and navigating organizational change.

• Remote-first culture with flexible time-off, stock options, and world-class benefits.
• Medical, dental, and vision coverage, plus annual company off-sites.
• Monthly coffee-shop stipend and unlimited access to Udemy Business.

Zipline is a well-funded SaaS company transforming how frontline teams connect, align, and inspire their employees. It is a fully remote company with employees across the US, Canada, and globally, known for its high performance and collaborative culture.