Customer Representative

We're a remote travel team looking for a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.

You'll be a key point of contact for customers — answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.

• Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service

• Manage bookings for flights, hotels, tours, and transportation accurately and efficiently

• Offer personalized travel recommendations based on each client's preferences and needs

• Address customer concerns and complaints promptly with a solutions-focused approach

• Process booking documentation and maintain accurate client records

• Build and maintain long-term client relationships to support satisfaction and retention

• Stay current on travel trends, industry updates, and supplier offerings to better serve clients

• Customer-first mindset with strong communication skills

• Experience in customer support, hospitality, or tourism preferred

• Reliable, organized, and capable of multitasking

• Comfortable navigating online systems and digital booking tools

• Genuine commitment to delivering excellent client service

• Must be authorized to work in the US, UK, Australia, LATAM, or Spain

• Laptop or desktop computer

• Reliable broadband internet connection

• Smartphone for communication and updates

• Work-from-home flexibility

• Flexible hours

• Training and mentorship

• Growth opportunities within a growing travel company

• Access to industry discounts and travel benefits

• Positive and team-oriented culture